Recent News Headlines : Customer Service

BELL, TELUS, ROGERS PRICE WARS DROP CELLPHONE DATA PLANS TO $60 FOR 10GB


Most providers are offering the deal, which includes unlimited Canada-wide calling, until Monday... READ MORE

19th December, 2017 24535

WIRELESS CARRIERS CAN'T KEEP UP WITH DEMAND AFTER WEEKEND PRICE CUTTING


Canada's major wireless carriers are apologizing for long customer service wait times as consumers scramble to cash in on limited-time promotional offers... READ MORE

19th December, 2017 1191

'ENOUGH IS ENOUGH': FLOOD OF COMPLAINTS FROM BELL CUSTOMERS, EMPLOYEES ABOUT HIGH-PRESSURE SALES TACTICS


She threatened to cancel all Bell services if the customer service rep wouldn't lower the bill... READ MORE

23rd November, 2017 12713

'THEY TELL ME THEY'RE BLIND, AND I STILL HAVE TO SELL THEM INTERNET'


Other bell employees speak out Rizzo's concerns are echoed by other Bell customer service agents with whom Go Public has spoken... READ MORE

21st November, 2017 10399

DRINK TILL YOU DROP NEVER-ENDING SUPPLY OF BOOZE FOR SALE ON SINGLES DAY IN CHINA


Jiangxiaobai Liquor Company is putting up a never-ending supply of booze for sale Saturday, marking the biggest shopping holiday in the world, AFP reports... READ MORE

10th November, 2017 182

SOME IPHONE X USERS SAY THEY CAN'T ACTIVATE THEIR NEW DEVICES


Some iPhone X customers said they couldn't activate their new devices on Friday, a hiccup for Apple Inc.'s most important product launch in years... READ MORE

4th November, 2017 1499

AFTER DAYS OF DELAYS, TD SAYS ITS E-TRANSFERS ARE FIXED


Baxby says when he called TD customer service on Nov. 1, a representative implied it was a problem with Interac, which supplies the e-transfer payment service... READ MORE

3rd November, 2017 280

'THEY HAVE ACCESS TO YOUR ENTIRE IDENTITY'


TD Bank is not alone in its move to hire contract workers offshore... READ MORE

23rd October, 2017 30043

JAPAN'S MITSUBISHI, U.S. PARTNER TO INVEST $1.8 BILLION IN DATA CENTERS


The two companies could invest an additional 300 billion yen in the medium term, the Nikkei reported... READ MORE

21st October, 2017 128

FAILURE HAS A NAME AT EQUIFAX. AL FRANKEN SAYS IT'S 'GUS'


Former Chief Executive Officer Richard Smith told Franken and other senators Wednesday that Equifax was breached largely because of a breakdown in communication within the company... READ MORE

5th October, 2017 127

AT&T'S DIRECTV IS GIVING REFUNDS ON NFL PACKAGES DUE TO PROTESTS


AT T is the exclusive home of the Sunday Ticket, which offers the full slate of Sunday afternoon NFL games... READ MORE

27th September, 2017 10190

RYANAIR PASSENGERS LEFT FRUSTRATED BY REFUNDS PROCESS AMID CANCELLED FLIGHTS


Holly Jayne Austin posted Has anyone managed to get through to Ryanair or had a refund?... READ MORE

20th September, 2017 0

Trending News Headlines : Customer Service

'CUSTOMERS ARE PREY TO ME': TD TELLER SAYS CLIENTS PAY PRICE FOR BANK'S 'UNREALISTIC' SALES TARGETS


'I will do anything I can to make my goal' TD teller says customers pay price for 'unrealistic' sales targets... READ MORE

7th March, 2017 43857

YOUR AIR MILES MIGHT NOT EXPIRE -- ONTARIO BILL TO PROTECT POINTS NEARS FINAL VOTE


Ontario private member's Bill 47, the Protecting Rewards Points Act, would make it illegal for programs like Air Miles to let customers' points expire without their permission... READ MORE

30th November, 2016 2044

SCOTTISH POWER HIT WITH 12-DAY SALES BAN BY OFGEM


Itv.com scottish power handed 12-day sales ban by ofgem over customer service 2 hrs ago... READ MORE

4th March, 2015 1464

'I HATE CALLING THE CABLE COMPANY'


Following a hearing on the basic TV offerings, the CRTC has come up with a number of best practices for how cable companies should behave... READ MORE

11th December, 2016 1418

A SUPERMARKET SLOW LANE COULD BENEFIT EVEN SPEEDY SHOPPERS


And living with Alzheimer's disease is just one of any number of reasons why someone might prefer to take a relaxed lane at the grocery store... READ MORE

28th January, 2017 1198

CABLE TV OR BUNDLE BILLS OUT OF CONTROL? INSIDERS REVEAL HOW TO FIGHT FOR DISCOUNTS


Finnigan agrees, but cautions that customers shouldn't dismiss the first-tier agent and immediately demand to be transferred... READ MORE

1st April, 2016 565

THE CASE AGAINST OVERLY PERKY SALESPEOPLE


His recently published study found that putting happy-face stickers on people's receipts improved their recollections of their customer experience... READ MORE

15th January, 2017 324

BED BATH & BEYOND DENIES IT HAS SCRAPPED IVANKA TRUMP GOODS


Bed Bath Beyond is belatedly denying reports last week that it has dumped Ivanka Trump merchandise from its stores... READ MORE

4th April, 2017 143

IRISH WATER CUSTOMERS GET TEXTS ASKING THEM TO CALL AND PAY THEIR BILL


A spokeswoman for Irish Water confirmed that depending on the contact information we have some customers have received text messages recently... READ MORE

25th August, 2015 135

THE TRUTH ABOUT THE AIRLINE'S CUSTOMER SERVICE DEPARTMENT


Inside Ryanair The truth about the airline's customer service department... READ MORE

7th October, 2014 94

THIS IS THE MOST HATED COMPANY IN AMERICA


While Americans tend to dislike most cable companies, one company garners more of their dislike than the others... READ MORE

2nd June, 2016 76

AMERICA'S TOP HATED COMPANIES: COMCAST, BANK OF AMERICA, MYLAN LEAD SURVEY


24 7 Wall St., a financial news website based its rankings on employee reviews on Glassdoor, the American Customer Satisfaction Index ACSI and its own survey... READ MORE

12th January, 2017 75

NISSAN RECALLS MORE THAN 54,000 CARS, CITES AIR BAG PROBLEM


Nissan North America says the recall affects the 2012 Nissan Versa vehicles... READ MORE

12th March, 2017 58

MESSAGE TO LONDON RE TODAY'S TUBE STRIKE


? Staff on Night Tube lines or stations will be paid ?500 once the service is introduced on 12 September... READ MORE

5th August, 2015 51

GODADDY TO ACQUIRE WEB SERVICES PROVIDER HOST EUROPE GROUP


HEG is the largest privately-owned web services provider in Europe, with 1.7 million customers... READ MORE

6th December, 2016 51

CUSTOMERS HAVE TO REGISTER BY JUNE 30 TO GET WATER GRANT


Ie, using their Irish Water customer account number and other details... READ MORE

25th March, 2015 40

WAL-MART EMPLOYEE FIRED FOR REDEEMING $5 IN DISCARDED BOTTLES


C'mon, Mark Emanatian, an organizer of the Albany chapter of the public activist group Citizen Action, told the Times Union... READ MORE

21st November, 2015 37

'PEOPLE HAVE BEEN SERIOUSLY INJURED': CHOICE REFERS 87 THERMOMIX SAFETY INCIDENTS TO ACCC


While a few customers noted exceptional customer service from Thermomix Australia, most were extremely disappointed, the report said... READ MORE

12th May, 2016 24

CHIPOTLE FOOD CRISIS COST COMPANY THREE YEARS OF EARNINGS


Post to Facebook Chipotle food crisis cost company three years of earnings J.P... READ MORE

15th April, 2016 23

BATTLE.NET SERVERS DOWN FOR WORLD OF WARCRAFT, HEARTHSTONE AND OVERWATCH PLAYERS AROUND THE WORLD


Developer Blizzard has confirmed problems with its Battle.net platform that hosts games like the World of Warcraft and Overwatch... READ MORE

17th June, 2016 7

WHY EC HAS CONCERNS OVER MARKET CORPORATION TEST


The CER said its role had not changed in relation to regulating Irish Water's costs and customer service issues... READ MORE

24th January, 2015 6

INTERMEDIATE TECH GUIDE FOR SMES


Traditionally, small businesses have suffered from a lack of time, resource, knowledge and money... READ MORE

10th January, 2017 1

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